Docs

Troubleshooting & FAQ

Known issues and how to fix them. Can't find yours? Email support@pickingmate.com.

"Connection failed" / HTTP 403 error (WooCommerce)

This means your site's firewall or security service is blocking PickingMate's server from reaching your site - it is not an issue with your API keys. This most commonly happens with Cloudflare's Bot Fight Mode, or plugins like Wordfence/Sucuri.

Read the full step-by-step fix →

Warehouse locations or staff not showing up in WordPress

The PickingMate WooCommerce plugin caches this data for up to 6 hours for performance. If you just made a change in the app, open the plugin's Connection tab in WordPress and click "Refresh warehouse locations & pickers".

My store's currency looks wrong in the app

Pull down to refresh on the store's Overview tab in the PickingMate app - this re-syncs your store's currency setting along with your latest orders. If you changed the currency on WooCommerce/Shopify itself, this refresh picks it up.

Excel/CSV import isn't available for my store

Catalog import currently supports Manual and WooCommerce stores. Shopify catalog import is on our roadmap but not available yet - for Shopify, add products directly in Shopify and PickingMate will sync them automatically.

Still stuck?
Email support	support@pickingmate.com